For Partner Admins

Benchmarks

• Benchmarks for measuring progress with our Academic Partners

Branding and Assets

• Design Guidelines for Your Hub
• Ten Thousand Coffees Logos and Branding Guidelines

Introductions

• Can I create specific introductions between our members?

Member Communication

• Do you have templates for ways we can reach out to our members to increase acquisition and engagement?
• Can I message all members through the platform?

Conversation Topics

• Can the Areas of Interest and Goals be different for each role?
• Why can't I add any more conversation topics?
• How do I change the available conversation topics?

Office Hours/ Events

• Office Hour Set-Up Guide
• Can we use the Events section to promote our own events?
• What is an Office Hour?

Manage Members

• A member would like to use their preferred name. How can I change that?
• How is administrative access granted?
• Can we make roles restricted so members can't edit or choose?
• Can I fill out someone's profile on their behalf?
• When someone leaves our organization, will their profile automatically be deleted?
• When a student graduates, does their role automatically change to alumni?

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Data and Analytics

• How can I compare data from different date ranges?
• How do I see the list of members who have engaged in the platform?
• Why Are There Strange Characters in my Member Data Pulls?